Said staff member entered the wrong meal items hence you were under charged significantly. Im not sure what else she could have done? 2) 'Once paid they came back to our table and told us we were undercharged'. This perhaps made it difficult to understand our food offerings from the beginning? You were served by one of our new local trainees who is competent and friendly however she is still learning the ropes and therefore had to ask one of he senior staff members for assistance (which we encourage) to answer your questions which included gluten free and other dietary requests. We have nine tables that have a descriptive menu on it however I am told you chose to sit at the back of the adjoining courtyard under a tree where there is no table menu. 1)' None of the staff know how to explain what's on the menu'. This is not an excuse but it is the reality. This trend however did not continue this year and the staff were run off their feet for most of the day. This is a huge weekend for all local businesses and as such I was having a day off to recover as the Monday after 'Blues' is historically a quieter day. Bruthen hosted it's annual blues festival over the weekend prior to your visit on the Monday. I would like to give you some background to the situation from our perspective and then respond to the issues you have raised. Dear Nadia, first of all I want to let you know I am truly sorry that you did not have a great experience at our Cafe on Monday.
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